Welcome to support forum
Feel free to post any questions you have about using the site, verification, technical support, bugs, suggestions, etc. We are here to help! :)
Help & technical support
MKWill you check, afther pay for card and certificate the internet kick you out. Will you check if the payment was made and start the process? Thank you aga...
HBHi Guys, Hope y'all well. I've ordered and paid a belt certificate and a card on August 25th . Today I have still nothing, I send a message to the moderator b...
AJWas just wondering if there were plans to add the check in button back to the academy pages? Before the update a couple months back we use to be able to check ...
DHI figured out how to update my profile to 2nd degree bb and my verification is set back to zero. When I added the 1st stripe, the verification threads were main...
GSProfile picture uploaded multiple times, via multiple different laptops and phones, and still shows black. I have screenshotted and sent an email. Still no veri...
SAHello, it's almost been a month or so since I have ordered my belt certification and I've to receive it. The beltchecker card arrived but still no certificate....
LJust being new to the site and accidentally 🙃 edited my photo idk that it had to go thru the approval stages all over again once they verified your identity onc...
DSIs there a way to have 2 academy memberships? I feel attached to both equally, so this would be a nice feature.
WTI am in China and they don't have access to visa or Mastercard payment systems, any way to get around this? I don't think using my CC is feasible for this for m...
TRI added two different lineages to my profile description. I made lineage 1 and 2 in different paragraphs, but it shows like a continuous wall of text without pa...
TLI get this message everytime a visit someones prifile even though my profile is complete.
EVDoes changing your profile picture has an impact on the votes you received?
SEI can't see the video links on my competitions anymore and also the information text and picture on training history does not show up. Where are these showin...
TLHi I’ve been billed twice for name verification. Any solution to this problem? Regards
JWI don't think I changed nothing an I had over 300 votes they were taken away for some reason an im confused on why
CLIm verified and now my rank is unverified please fix thank you
ALI have not made any changes to my profile that would require a reverification. But beltchecker took away my verification today. Can you please restore it?
RPHey team, I get it that you do manual verification but why would I need to upload another selfie with handwritten username while just changing my own picture to...
RPIn the history of my training sessions I am trying to add a session that happened on June 31st 2025. Page shows success but browser console says otherwise :) "p...
GSI have seen identical dates in at least two different profiles, for example for the blue belt and the purple belt. This must be an error, which results in the b...
MI opened my profile to add my 1st degree black belt promotion, and it reset me back to white belt. Haha. It's kind of funny but a bit frustrating! Do I have to ...
TProfile verification keeps getting rejected and now when I try to add new it keeps giving an error
BLHi the Team How are you ?? I'm Ben from Switzerland. I'm 43 and I'm Pontus Pierre-Yves Student . I had the honor of receiving my Purple belt Yesterday ;) I...
PWI wanted to change my profile picture. It had me and the Ribeiro Jiu-jitsu emblem in it. I am no longer in Ribiero Jiu-jitsu. I just wanted to change my photo ...
WTHi, I am trying to upload a photo of me for verification, yet I'm getting an error, I sent said photo and error on Facebook, please have a look
BTrying to claim academy. I have 3 students, Eric Abbott, Christian Martin and Douglas Bishop with verified profiles, listing me as coach and promoter. Can you...
RSHi, How can my coach delegate the academy admin to me? Thanks.
CKI was just trying to update my profile on the matches I had yesterday at the English open and it seems that while I still can add if I win or lost in those matc...
TSHi there. One of my students can't seem to add me as a coach - it's showing on their profile that's pending acceptance but on my profile it doesn't show me the...
RGSo my profile when I log in on a mobile device gives me a yellow alert notification that my promotion history is incomplete? I’ve been verified for a very long ...
